Receptionist

What is a Receptionist?

Not all offices have a dedicated Receptionist. A junior consultant may perform the tasks of a receptionist while learning how to be a consultant in some smaller offices but once an office has about twenty or more staff, they usually need a receptionist position.

What does a Receptionist do?

The main task is to greet clients and direct them to a consultant or other staff as required; they generally answer the phones and take messages etc as well as doing administrative tasks such as the mail, ordering couriers, banking and co-coordinating the travel brochures received. They will type itineraries or letters and support the senior people by making simple bookings. Depending on the type of travel business they may look after stationery and follow up with tradespeople on small maintenance jobs.

What does it take to be successful?

A receptionist needs to present well and a have clear and understandable manner of speaking - they are often the first contact a client will have with the company. They need to be aware of what is going on around them and be able to direct clients to the right people. It is very important to take accurate messages. In summary, they need to have excellent communication and organisation skills and show initiative.